Shipping Policy

Last updated: 27 September 2026

At Auralume, we are committed to getting your order to you quickly and safely. Please read the information below for details about our shipping process.

1. Order Processing

• Orders are processed within 1–2 business days after payment has been successfully received.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

2. Shipping Times

United Kingdom

• Standard Shipping: 3–7 business days
• Free Shipping: Available on eligible orders and promotions.

International Shipping

• Estimated Delivery: 7–15 business days, depending on the destination.
• Delivery times may vary due to customs, local postal services, weather, or other circumstances outside our control.

Please note that shipping times are estimated and not guaranteed.

3. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Auralume may offer free shipping promotions or other delivery offers.

4. Tracking Your Order

When tracking is available, you will receive a tracking number by email once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active after dispatch.

5. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at myauralume@gmail.com.

Before contacting us, please check:

• Your tracking information
• Your delivery address
• Whether the courier has left the package in a safe place
• Whether someone else at your address has accepted the package

If your package appears to be lost in transit, we will work with the relevant shipping carrier to investigate the issue.

6. Incorrect Shipping Address

Please make sure your shipping information is correct before completing your order.

If you notice an incorrect address after placing your order, contact us as soon as possible. We will do our best to update the address before the order is dispatched.

Once an order has been dispatched, we may not be able to change the delivery address.

7. Customs & Import Duties

For international orders, additional customs duties, taxes, or fees may apply depending on the destination country.

Any customs charges or import fees are the responsibility of the customer unless otherwise stated at checkout.

Auralume is not responsible for delays caused by customs processing.

8. Damaged Packages

If your order arrives damaged, please contact us as soon as possible with:

• Your order number
• Photos of the damaged package
• Photos of the damaged product

We will review the issue and help determine the appropriate solution.

9. Contact Us

If you have any questions about your order or our shipping policy, please contact our support team:

Email: myauralume@gmail.com

Auralume
Brighten your space. Elevate your experience.